I entered my username and password correctly, but I still get an error.

We serve many clients, and each one has their own login page. If this is your first time logging in and you receive a message about "invalid credentials", it is possible that you might be trying to login in the wrong spot. To find your access portal:

1. Open the 'Welcome to Telespine' email you received when you first registered for Telespine.
2. Click on the link provided and try logging in again.

If that still doesn't work, try clearing your browser data. More info on how to do that here. 

If you are a current user or the above steps are still not working, please call our support team at 1-888-647-3961 or click on the 'Submit a Request' link at the top of this page to send us a message.